Posts Tagged ‘aid’

It will be one year tomorrow since Typhoon Yolanda struck the Philippines. Obviously there will be lots of retrospectives published online and in the printed press. Most of these will outline the great work that has been done and is still ongoing. While I fully support those types of articles I’ve decided to do something different. I’m going to summarise the obstacles that we’ve encountered when responding with Disaster Tech Lab. You can read all the good stuff about our work following typhoon Yolanda here. However by summarising the obstacles we encountered, the mistakes we made i hope to make even a tiny small contribution on how disaster response and humanitarian aid could be improved.

By no means is this a study on the subject, these are simply my observations from the left-field of disaster response. Disaster Tech Lab is only a small organisation and we sometimes have an unconventional approach. We also have a task focussed rather than a process focussed approach and this occasionally conflicts with organisations who prefer to do more planning and discussion. I have also broken this into bulletpoints rather than elaborate analysis. It’s supposed to serve as a catalyst for discussion rather than a guideline.

  • Tunnel vision: While Tacloban was probably to most severely hit area by Yolanda it received too much focus by the media and the major aid organisations. Hence it became a black hole for resources. While Yolanda made its East to West path across the Philippines it also hit areas such a East Samar, North Cebu, Panay and Culion & Busuanga islands. I am fully aware that even for the large NGO’s resources are limited and it’s impossible but even considering that Tacloban received an unequal share of the aid.The cynic in me says that’s partially due to the overwhelming media focus on the area. Most of the initial aid provided to the outlying areas was provided by smaller, grassroots type organisations like ours, individuals and/or faith based organisations.
  • Logistics: We experienced several issues here. We had no pre-established logistical planning for a response to the Philippines and due to the urgency logistical arrangements had to be made up on the fly. With a damaged infra-structure and a huge influx of responders, equipment and supplies that is a recipe for disaster. A large batch of our equipment went “missing” and some is still stuck in customs (yes after 8 months and reams & reams of forms completed and submitted by us). When we switched to having volunteers bring equipment with them on their flight in as excess baggage we sometimes ran into other issues. This led to such things as panicky incoming phonecalls at 4 am from a Korean airport when one of our volunteers wasn’t allowed to check in the Goal Zero batteries he was carrying and was also not allowed to bring them as carry-on. While large NGO’s have the budget to pay for commercial airfreight or get space on other airlifts for an organisation like us, who do not have the funding for this, it remains a challenge. We have since worked to bring logistical expertise in-house and are developing logistical plans for the most likely destinations across the globe.
  • Biggest kid on the block: After so many years and so many disasters during which small grassroots type organisations and the “informal organisations” have made valuable contributions to the relief effort it still seems to be largely impossible for the larger NGO’s to recognise the increasing value these organisations bring as part of the overall relief effort. Most large NGO’s either are unaware of anything that’s not happening on their doorstep or within their direct network or they’re just flat-out not interested in working with such smaller organisations. This brings the added complication that some of the larger donors of relief supplies and equipment donate to these larger organisations expecting that their donation, to an extent, is shared amongst the the responding organisations. Instead these donations hardly ever make it past the few organisations at the top of the pyramid. Direct, validated requests by smaller organisations to larger ones for support are ignored or flat out refused. This in spite of clear evidence and report after report on the value that these smaller organisations bring to the overall relief effort. I am not going to name names but those at both sides of this divide know what I am talking about. A better cooperation and a recognition of the value of each others work and the different parts of the disaster response puzzle that each of us brings will only make future responses better.
  • Prevention is better than a cure: While we had seen this before, even during response in the USA, the disadvantaged areas are always the slowest to recover after a major disaster. While this is self-explanatory as it is you can’t repair what isn’t there in the first place. If an community doesn’t have any dependable means of communication you can’t rebuild one. If there’s no hospital to start with, and hence no trained medical personnel, then providing medical aid becomes a larger undertaking. As we worked in areas that can be described as disadvantaged we gave this challenge some deeper thought and quickly came to the conclusion that rebuilding better rather than just rebuilding after a disaster is an important step. This not only means that infra-structure and services need to be rebuilt better and more resilient but you need to teach people how to become more resilient themselves. This is not solely a question of improving skills but also a matter of mindset. As governments are struggling to respond to disasters in an efficient manner people will have to learn that recovery and rebuild efforts will require a lot of their own hands-on input. An interesting observation is that we noticed an increased dependency and expectation in the more westernised, touristy areas of the Philippines while the more remote (but significantly poorer) areas showed much more resilience and willingness to improve their own lot.
  • Trust no-one: Well actually, trust everyone but carry a big stick. During our disaster relief work following Yolanda we again learned that when you are doing relief work in far away beautiful destinations you will sometimes attract people who volunteer driven by the main desire to get an all expenses paid holiday. We encountered this again and as a result of this we have tightened up our volunteer screening procedures even more! There is no room for profiteering in this work and we have a 100% no tolerance policy on this. It is *not* representative of 99.9% of the volunteers working in this field and we won’t let that 0.1% mess things up. However as a non-profit you should never drop your guard; just because someone volunteers doesn’t make them a saint. Screen the person, screen their motivation, screen their references and use your intuition.

Time Rubicon is one of the great volunteer organisations that grew out of the 2010 Haiti earthquake and that have developed into organisations providing expert care & assistance. They are a clear example of how a grassroots approach can work better than the large lumbering NGO’s. In the following video they talk about their work in Haiti as well as their motivations. Their motivations are very much the same ones as those that drove me to founding  Haiti Connect. Watch and learn:

Shortly after the earthquake in Haiti I decided that it was my time to do something and try to help out in a way that went beyond the usual “effort” of donating some cash to a charity. Having a background in wireless (wifi) networking has had me thinking about the applications for wifi networks in disaster areas for some time. Wifi networks can be deployed quickly, cheaply, require no spectrum licenses and most of all have been proven to work. The fast roll-out of wifi networks after Hurricanes Katrina & Charley in the US had shown the benefits of such technology.

Anyway I digress, this is not a blogpost about technology. What I want to write about is how digital media can be used to organise a disaster relief effort. The first thing I did after the idea started formulating in my head was to put up a blogpost. After this blogpost went up it was important to drive traffic to it. Twitter is the best way to do this so I tweeted a link to my post (including the title). As expected this led to an increased number of visitors to the blogpost and shortly after that it also spun out into a good number of comments. Comments are the real lifeblood of a blog. Without comments there would be no discussion or exchange of opinions and your blogpost will just fade away into the grey mist of time. Comments will also increase the page ranking of your blog as keywords used (and repeated) will be picked up by the search engines. It’s a bit of a vicious circle. More comments will drive more traffic which will result in more comments….

I also put direct contact details (email, twitter and even phone number) in the blogpost. I would normally not include all this but the point of this blogpost was to raise awareness & create action and support so it was essential for readers to not only be able to comment but to also contact me. So now I had lots of traffic coming to the blog, plenty of comments and an increasing number of emails, tweets and phonecalls. In other word people were becoming aware of what I was trying to achieve and the support that I needed was starting to come in. No time to relax though. I next setup a dedicated website, Linkedin group & FaceBook page. My aim was now to move traffic away from the blogpost and direct it to the website which was now the hub of our online activities. The website would contain the “who, what, where & how” while twitter, Facebook and Linkedin would give updates on progress and create discussion.

I was not alone in working digital (online) media for these means. The updates and “calls to action” in regards to Haiti was ever increasing. There was a constant stream of updates on the situation in Haiti. There were even people in Port-au-Prince using Twitter to distribute information about aid distribution or to offer to share their meagre resources. News of any of the aftershocks also made it onto Twitter long before the mainstream media picked it up.

We are now 6 weeks into our relief effort and the results have been astounding. Through the use of social media we have now a pool of 45+ qualified volunteers, around $250,000 worth of donated equipment ready to ship, a forward staging area in Florida and air transport from Florida to Haiti. 95% of our communication internally and externally goes via email, twitter & Skype. We have also been in constant contact with NGO’s & relief organisations on the ground, ISP’s & Telecoms companies in Haiti and what’s most important we’ve bene talking to Haitians directly.  The greatest advantage of this is that our “organisation” is working with people spread across different continents, across different timezones without being bound to location. I can be anywhere but as long as I have internet access I can use my trusty Nokia E71 or my laptop to communicate, arrange and stay in touch. This also means that there is no need to spend funds on office space, equipment or other overheads. That way we can ensure that almost every penny we receive in donations is spent on actual aid to Haiti.

Now I am not saying that this is groundbreaking or in any way pioneering but I hope that it goes some way to showing other people how it is possible to organise something like this by using free digital media tools. It lowers the treshhold to actually making a difference and reaching halfway across the globe to help people in need. Now Haiti Connect is by no means “there” yet. We are now in urgent need of flights to fly 4 volunteers & equipment from Ireland to Florida. Only then can we actually start building the much-needed networks. So if you read this and are in a position to help us with this please do not hesitate to contact me! And off course we need to keep up the ongoing fundraising during the 6 month duration of our initiative to ensure we can cover all our expenses. Again, most of the costs are incurred in Haiti so the money spend on them will benefit the local economy.